FREQUENTLY ASKED QUESTIONS
How can I schedule a showing for a property?
Once you are on the actual rental listing page with the full description, you will notice contact information for a specific Leasing Agent assigned to that building/unit.
For best results, make a call regarding the property rather than sending an email or text.
I submitted an application for a property and now it was taken off the market, what do I do?
If you are unable to get ahold of your leasing agent who showed you the property, please call our office and we can look into the status for you. 651-488-2437
What is the best method for relocating from another state?
Transitioning into a new city is daunting if you are thinking about purchasing a new home, however, if you rent a property you are more apt to learn more about the city you are living in before that life-changing decision.
Are there any limitations on breeds or quantity of animals?
This is determined on a case-by-case basis, make sure that you let your Leasing Agent know if you have animals before seeing the property.
My credit is less than perfect, can I still rent from you?
If your credit score is less than the preferred score of 650, a co-signer and/or an additional deposit up to 2x the monthly rent will be required for consideration.
What do I do with my keys if I am moving out?
Your keys need to be turned in by 5pm on the last day of your lease agreement.
How do I terminate my lease or give my notice to vacate?
There is a 60-day notice to vacate that needs to be submitted before vacating the property. You can find this document on this page in the Current Tenant section.
My neighbors are loud, who do I give a noise complaint to?
If communicating to your neighbors of your concern does not resolve the issue, give our office a call if the problem persists and we will be able to step in at that point.
Can my security deposit be used for my last month's rent?
Unless in writing and agreed upon by the owner, as per Section 504B.178, the Minnesota statute states that your security deposit cannot be used for your last month's rent. For more information, please see this webpage:
Where do I find my Certificate of Rent Paid for my occupancy with Housing Hub?
Each January our office runs a report of all the tenants in need of a CRP, if you are a current tenant your CRP will be uploaded to your Tenant Portal where you will be able to access it.
I am a former resident, who do I put as my contact person at Housing Hub for my next rental application at a different company?
There is no need for a specific contact person. Simply put our office information on your next application.
I moved out, when will I receive my security deposit back?
It is the tenant's responsibility to provide a forwarding address upon move out. Housing Hub is required to deliver your remaining balance of your deposit within 21 days of vacating the premisis.
What do I do if my unit was broken into and/or something was stolen from my property?
Call 911 if there has been a robbery or the property has been damaged, then inform Housing Hub of the insident and we will review the situation by a case-by-case basis.
The mailbox was broken into and/or my packages were stolen. How do we go about fixing this?
Submit a maintenance request with a detailed description and photos of what happened and our staff will reach out to you promptly to resolve the issue as quickly as possible.
There are no cameras in our building but I feel like installation of some would be necessary, who do I contact for this?
Because Housing Hub does not own the properties we manage, we are required to get approval from our property owners before doing any installation of security cameras.
Can I call in a Maintenance Request in the middle of the night?
Yes, we have a 24 hours a day, 7 days a week emergency line that you can call. Tenants are given that number upon move in.
Can I cancel a Maintenance Request that I made?
Yes you can. With the software that we use at the moment, you will need to submit a second request stating that you would like to cancel it along with a reason why.
How do I submit a Maintenance Request?
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