Update On Non-Urgent Work Orders

With the surging number of COVID-19 cases in Minnesota and Wisconsin, Housing Hub will be temporarily suspending all non-urgent work orders. Until further notice, any non-urgent or non-emergency work orders submitted either through the online portal or the maintenance hotline will be cancelled. We will follow up with tenants once we resume processing non-urgent maintenance requests.

For emergency requests regarding no heat, no electricity, blocked or overflowing drains/pipes, or flooding, we will require all residents to not be present at the unit (if at all possible) when a maintenance technician is present to address the issue. Mask protocol will continue with all of our technicians during this period.

Housing Hub is taking an abundance of caution to keep everyone as healthy and safe as possible. We greatly appreciate your cooperation, understanding, and patience during this unprecedented time.

When maintenance requests do resume as normal, here is a reminder of what the process entails:

All work orders are processed in the order they were received and/or urgency. Maintenance requests must be submitted via your online tenant portal.

If it is an emergency, you can call our 24-hour hotline at 1-800-480-5233. The following is what is considered an emergency:

-No heat

-No electricity

-A flowing water leak that is causing damage

-Anything else that may cause SERIOUS structural damage or harm

Housing Hub responds to work orders quicker than most property management companies because we have our own full team of maintenance technicians who work at the properties on a regular basis.

If your work order is not considered urgent, a maintenance technician will be out to your unit in 2-5 days, depending on our work load at the time. If you have more than one maintenance issue, please submit all of them under the same work order, do NOT submit multiple separate requests!

Tenants can be charged for certain repairs without notice that are deemed due to neglect, misuse, or tenant damage. An important reminder that Housing Hub does NOT own the property you live at, we manage it for the owner. If we are directed to charge the tenant for a maintenance problem by an owner and it has been verified by a maintenance technician that it needs to be done, we must charge that tenant.

If you are unsure how to submit a maintenance request via your online portal, click HERE.

A reminder, all non-urgent and non-emergency maintenance requests will not be processed at this time due to the surging number of COVID-19 cases. We will notify tenants when such maintenance work orders will resume.

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