Our Customer Service Role - Questions About Property and Policy!
We are diving into part three of our ten-part series, “The Many Hats Of A Property Manager!” This month we are exploring Housing Hub’s Customer Service role, which entails all things tenant relations.
One of the many responsibilities of this role is answering questions about our properties and policies. Housing Hub provides tenants with a number of different resources to answer any questions or address any problems they may have. Our staff are on hand to assist residents in any way they can, including:
-Guiding them through the leasing process
-Answering questions about our policies
-Helping them find and apply for financial aid
-Assisting them with filing maintenance requests
-Filling out various forms for things such as adding a roommate, notice to vacate, and security deposit disputes
Not only is our staff on hand to assist tenants, the secure online tenant portal is also a great resource for residents to use and access important information. Tenants can access their lease, submit a maintenance request, update their contact information, pay rent, and so much more! If you are a tenant who needs a few pointers on how to navigate your online portal, click HERE.
Housing Hub also communicates important information and announcements to tenants through weekly emails, text messages, a monthly newsletter, our blog, and social media.
While keeping the lines of communication flowing between us and tenants has always been one of our top priorities, the COVID-19 pandemic has made it even more important to reinforce our lines of communication. When the pandemic hit, our employees were required to work from home, and our office still remains closed to the public. While it took some getting used to, Housing Hub has thrived in adjusting to these changes and not only maintaining communication with tenants, but improving it in a number of ways as well.
Stay tuned next week for more on our Customer Service role!