Part three of our series, “The Many Hats Of A Property Management Company”, continues as we delve deeper into our Customer Service role! Customer service is a huge part of every business - and is a crucial part of what we do every day here at Housing Hub.
Last week we talked about how we keep tenants informed and answer any questions they have about our properties and policies. This week, we are talking about how our customer service for residents goes above and beyond what is expected of a property management company.
Housing Hub provides tenants with a plethora of different services to assist them with any issues, questions, or needs they may have. Our staff is not only available during business hours, we also have a number of different resources available to them after hours, or on weekends and holidays. Our emergency maintenance hotline is available to tenants 24/7. If you have a maintenance emergency, such as no heat, give our hotline a call and one of our maintenance technicians will be able to assist you.
The secure online tenant portal and our website also provide a number of resources for tenants. You can submit a maintenance request, pay your rent, update your contact information, and view your lease via your online portal. There are also a variety of forms on our website for residents to fill out and submit to us, such as notice to vacate, adding a roommate, security deposit dispute, and maintenance dispute.
Keeping the lines of communication flowing between us and tenants is one of our top priorities, especially during the pandemic, which is why we provide the number of resources and services that we do.
Next week, we’re taking a look at an aspect of Customer Service that Housing Hub is very proud of, our tenant giveback campaigns!