How To Submit A Maintenance Request

Updated: Jan 7

Housing Hub makes submitting maintenance requests quick and easy for tenants. There are two ways tenants can submit a work order: Using your online tenant portal or calling our maintenance hotline at 1-800-480-5233.

Click HERE for a how-to guide on how to submit a work order through your tenant portal.

Maintenance Policies:

  • Before sending a maintenance technician, we need the property owner's approval.

  • When you submit a work order, you have given us permission to enter your unit.

  • Unless Fire or Flood, a normal response time for no heat or air conditioning is typically 24-48 hours. The response time for non-emergencies could be up to 7-10 days.

  • A maintenance technician will attempt to contact you 30-60 minutes before arriving.

  • If you caused the issue, you will be charged for the repair.

  • Do not submit multiple work orders on separate tickets. Please put all issues on one work order.

Take a look at our DIY Maintenance videos for helpful tips and resources on how to take care of issues that are considered a tenant's responsibility - and help reduce potential charges to you:

Tenant Responsibilities Upon Move-In

How To Handle Common Maintenance Issues

How To Prepare For An Inspection

How To Get Your Security Deposit Back

Toilet Talk

How To Use A Fire Extinguisher

How To Unclog Your Drain

How To Spray Bee Nests

How To Kill Ants

How To Change Smoke Detector Batteries

Checking The Circuit Breaker Box

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