Updated: Jan 7
Housing Hub makes submitting maintenance requests quick and easy for tenants. There are two ways tenants can submit a work order: Using your online tenant portal or calling our maintenance hotline at 1-800-480-5233.
Click HERE for a how-to guide on how to submit a work order through your tenant portal.
Before sending a maintenance technician, we need the property owner's approval.
When you submit a work order, you have given us permission to enter your unit.
Unless Fire or Flood, a normal response time for no heat or air conditioning is typically 24-48 hours. The response time for non-emergencies could be up to 7-10 days.
A maintenance technician will attempt to contact you 30-60 minutes before arriving.
If you caused the issue, you will be charged for the repair.
Do not submit multiple work orders on separate tickets. Please put all issues on one work order.
Take a look at our DIY Maintenance videos for helpful tips and resources on how to take care of issues that are considered a tenant's responsibility - and help reduce potential charges to you: