Housing Hub tenants can submit maintenance requests in two simple and easy ways: Using their online tenant portal or calling our maintenance hotline at 1-800-480-5233.
When submitting a work order, there are a few important guidelines tenants need to follow:
If you have any specific entry instructions (such as regarding pets or an alarm system), please let us know.
You can submit photos with work orders on your online tenant portal. Doing so if very helpful for our maintenance technicians.
Before sending a maintenance technician, we need the property owner's approval.
When you submit a work order, you have given us permission to enter your unit.
Unless Fire or Flood, a normal response time for no heat or air conditioning is typically 24-48 hours. The response time for non-emergencies could be up to 7-10 days.
A maintenance technician will attempt to contact you 30-60 minutes before arriving.
If you caused the issue, you will be charged for the repair.
Do not submit multiple work orders on separate tickets. Please put all issues on one work order.
Take a look at our DIY Maintenance videos for helpful tips and resources on how to take care of issues that are considered a tenant's responsibility - and help reduce potential charges to you: